Profile
Consistency
All too often at big CROs, individual projects are passed through several team leaders throughout the duration of the study. This leads to the inability of the CRO to get to know the intricacies of the study, resulting in a longer turnaround time needed to fulfill client requests. We understand how frustrating this can be for the client, and with an 80% employee retention rate, we assign a single point of contact to ensure consistency with and throughout your project, while making sure that a team is acquainted with your study and able to handle all matters as efficiently as the team leader.
Flexibility
Each client and study are unique, and no two settings should ever be dealt with identically. We listen to your specific needs and tailor our services to meet them – maintaining a structure while allowing for study-specific attributes and client preferences to dictate how work is done.
Responsiveness
Your project will not get lost in a sea of projects, which is a common flaw found at a big CRO, where response to clients sometimes weeks after the inquiry is the norm. By maintaining our small company atmosphere and assuring that our employees are never over stacked with work for the sake of bringing in new business, nearly all client questions or communication is addressed the same day as it is received.
Expediency
Through our talented employees and efficient systems we deliver on time, every time. Timelines are met at Pacific Data Designs each and every time, no excuses. Additionally, we realize that sometimes, unforeseeable issues can arise on the client end – sites take longer than expected to gather data, enrollment may be delayed, etc. Pacific Data Designs always seeks to accommodate these unavoidable circumstances by strategically planning timelines to factor in these setbacks from the beginning.
Partnership
From the second a study gets started, Pacific Data Designs seeks to act not only as a service provider, but as a partner. We feel that the only way to attain 100% dedication to a client is to become part of your team.
Rescue
When other CROs have not performed up to a client's standard, Pacific Data Designs has been able to pick up the project, at any stage, and provide the client with consistency and continuity- making every effort to minimize delay to the initial timeline.
